Terms of Service

These Terms of Service (“Terms”) govern your use of Facility CMMS (the “Service”), operated by Sysemall, LLC, a Michigan limited liability company (“we”, “us”). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company.

1. The Service

Facility CMMS is web-based maintenance management software for tracking equipment, work orders, recurring schedules, inspections, inventory and reports. We may improve, change or discontinue features from time to time. We will try to give notice of changes that materially reduce the Service.

2. Accounts and companies

You must provide accurate information and keep your login credentials secure. Each login belongs to one person. The person who creates a company is its Manager and is responsible for the people they add, the roles they assign, and the data entered. You are responsible for activity under your account. Tell us promptly at facilitycmmssupport@gmail.com if you suspect unauthorized access.

3. Free trial, subscription and billing

New companies receive a 14-day free trial with no payment method required. After the trial, continued use requires a paid subscription: $35 per month or $360 per year for the whole company at one location, or the price shown at checkout. Each subscription covers one location. A “location” is one physical site, meaning one address or campus managed as a single workspace in the Service. An additional site needs its own subscription. Subscriptions renew automatically at the end of each billing period until canceled. Payments are processed by Stripe; we do not store your card details. You can cancel at any time from Settings → Manage billing; cancellation takes effect at the end of the current period and you will not be charged again. Fees already paid are generally non-refundable, but if you believe you were charged in error, contact us within 14 days and we will review it in good faith. We may change prices with at least 30 days’ notice; the new price applies at your next renewal. You are responsible for any taxes that apply to your subscription.

4. Your data

You own the information you put into the Service (“Your Data”). You grant us permission to host, process and display Your Data solely to provide and support the Service. We do not sell Your Data. You are responsible for the accuracy and legality of Your Data and for having the right to enter it. While your account is active, you can print or export records, lists and reports using the tools inside the Service. If you cancel, we keep Your Data for 45 days so you can renew and return. During that time you may ask us by email for a copy of Your Data, and we will provide it in a common format (such as CSV) within a reasonable time. After that we may permanently delete it. You may ask us to delete it sooner by email.

5. Acceptable use

You agree not to: break the law; attempt to access another company’s data or bypass access controls; interfere with or overload the Service; reverse engineer it except as the law allows; upload malicious code; use the Service to store content you do not have the right to store; or resell the Service without our written permission.

6. Compliance and safety records — your responsibility

The Service helps you organize inspections, maintenance and records. It does not make you compliant with any law, code, standard or insurance requirement, and it is not legal, engineering or safety advice. You remain solely responsible for performing required inspections and maintenance, keeping accurate records, and meeting all applicable regulations. Reminders, schedules and reports depend on the information you enter and on your use of the Service; do not rely on them as your only safeguard for safety-critical tasks.

7. Availability and support

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance and updates. Support is provided by email at facilitycmmssupport@gmail.com on a reasonable-efforts basis. You are responsible for keeping copies of records you cannot afford to lose; the Service’s offline mode stores recent changes on your device but is not a backup.

8. Third-party services

The Service relies on providers for hosting, database, payments and email delivery (see our Privacy Policy). We are not responsible for failures of those providers, but we choose them carefully.

9. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if payment fails and is not resolved after reasonable notice, or if required to protect the Service or other customers. Sections that by their nature should survive (including 4, 6, 10, 11 and 12) will survive termination.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, PROPERTY DAMAGE, INJURY OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

12. Governing law and disputes

These Terms are governed by the laws of the United States and of the state in which the operator of the Service is based, without regard to conflict-of-law rules. Before starting a formal dispute, please contact us at facilitycmmssupport@gmail.com so we can try to resolve it informally.

13. Changes to these Terms

We may update these Terms. If a change is material we will notify you in the Service or by email before it takes effect. Continued use after the effective date means you accept the updated Terms.

14. Contact

Sysemall, LLC — facilitycmmssupport@gmail.com